Privacy Policy

Last Updated: December 2025

ForgeAI Automation (“ForgeAI,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal and business information. This Privacy Policy explains how we collect, process, store, use, and protect information when you access our website, platforms, AI automation services, intelligent agents, chatbots, voice agents, and related solutions (collectively, the “Services”).

By accessing or using our Services, you agree to the terms of this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to:

Visitors to forgeaiautomation.com
Prospective clients requesting quotes or consultations
Businesses using our AI automation services
Users interacting with AI chatbots, voice agents, or automated workflows built by ForgeAI Automation
Communications via email, forms, WhatsApp, Messenger, phone calls, and third-party integrations

2. Information We Collect

2.1 Personal Information You Provide

We may collect personal and business information when you:

Fill out contact forms or request a quote
Schedule a consultation or demo
Subscribe to newsletters or updates
Communicate via email, chat, phone, or messaging platforms
Use AI agents or automated workflows

This information may include:

Full name
Business name
Email address
Phone number
Job title
Billing and invoicing details
Project requirements and communications

2.2 Automatically Collected Information

When you visit our website or interact with our Services, we automatically collect:

IP address
Browser type and version
Device identifiers
Operating system
Time zone and location data (approximate)
Pages visited and interaction behavior
Referral sources

This data helps us improve performance, security, and user experience.

2.3 AI & Automation Interaction Data

When users interact with AI chatbots, voice agents, or automated systems developed by ForgeAI Automation, we may collect:

Conversation logs
Voice recordings (where applicable)
Interaction timestamps
Workflow execution data
System performance metrics

This data is used strictly for:

Service functionality
Quality improvement
Debugging and optimization
Client-approved automation objectives

3. How We Use Your Information

We use collected information for the following purposes:

Delivering AI automation services and intelligent agents
Responding to inquiries, consultations, and support requests
Designing, training, and improving AI workflows
Managing client accounts and billing
Monitoring system performance and reliability
Marketing and promotional communications (opt-out available)
Ensuring legal compliance and fraud prevention
Improving website and service usability

We process data only when we have a valid legal basis to do so.

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), our legal bases include:

Consent – when you submit information voluntarily
Contractual necessity – to provide services you request
Legitimate interests – to improve services and security
Legal obligations – where required by law

5. AI Systems, Data Ownership & Confidentiality

All client data processed by AI systems remains the exclusive property of the client
ForgeAI Automation does not claim ownership of client data
AI models and workflows are customized per client requirements
We do not use client data to train public AI models
Confidential business information is protected under strict internal policies

6. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to:

Remember preferences
Analyze site usage
Improve marketing performance
Enhance user experience

You may manage or disable cookies through your browser settings.

7. Third-Party Tools & Integrations

Our Services may integrate with platforms such as:

Zapier
ChatGPT
WhatsApp
HubSpot
Shopify
Slack
Zoom
Webflow
Framer
CRM and analytics tools

We share only the minimum necessary data required for functionality. All partners are contractually obligated to protect your data.

8. Data Sharing & Disclosure

We may disclose information:

To trusted service providers assisting operations
To comply with legal obligations or law enforcement requests
To protect our rights, users, or systems
With client authorization for integrations or deployments

We never sell personal data.

9. International Data Transfers

Your information may be transferred to and processed in countries outside your jurisdiction.
We ensure appropriate safeguards are in place, including:

Data protection agreements
Secure hosting environments
Compliance with applicable regulations

10. Data Retention

We retain personal and business data only as long as necessary to:

Provide services
Meet legal obligations
Resolve disputes
Enforce agreements

Upon request, eligible data can be deleted or anonymized.

11. Security Measures

We employ advanced security practices, including:

Encrypted data transmission
Secure cloud infrastructure
Access control and authentication
Regular monitoring and audits
Confidentiality agreements with staff

Despite best efforts, no digital system is completely secure.

12. Your Privacy Rights

You have the right to:

Access your personal data
Correct inaccurate information
Request deletion of data
Restrict or object to processing
Withdraw consent at any time
Receive a copy of your data

To exercise your rights, contact info@forgeaiautomation.com

13. Marketing Communications

You may opt out of promotional communications at any time by:

Clicking “unsubscribe” in emails
Contacting us directly

Service-related communications may still be sent when necessary.

14. Children’s Privacy

ForgeAI Automation does not knowingly collect data from children under 13 years of age.
If such data is discovered, it will be promptly deleted.

15. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time.
Changes will be posted on this page with a revised “Last Updated” date.

16. Contact Information

For privacy-related inquiries, contact:

ForgeAI Automation
450 Century Parkway Suite 250, Allen, TX 75013, USA
+1 469 918 4576
info@forgeaiautomation.com